Booking policies

Dollars and sense

All prices indicated in this website are in New Zealand NZD dollars and include G.S.T.


Making a booking


Beginner Surfing Lessons

Beginner Surfing Lessons You can ring us directly to make a booking for one of our daily group beginner surf lesson - or you can book online on this website. We recommend you book in advance to avoid disappointment however there are often spaces available on the day. We don't require a deposit for booking our daily surfing lessons but if you are booked in we do appreciate you contacting us to advise of cancellation.


Private Surfing Lessons

Private surfing lessons are essential to book in advance so we can arrange the best instructor to suit your level of surfing experience. We require a 50% non-refundable deposit to confirm a private lesson booking.


Surfing Rentals

In the summer/high season from Nov-April, most people go directly to Ngarunui beach and hire surfboards and wetsuits from the Raglan Surfing School trailer without making an advance booking. In the off-season our equipment is rented from the Raglan Surfing School base in Whale Bay, the Karioi Lodge where it is also usually fine to arrange your rental on the day. However if you wish to make an advance booking to avoid missing out please contact us. You don't need a deposit to book surfboard and wetsuit hire.


Surfing Packages

Surfing Packages are essential to pre-book because they include accommodation at the Karioi Lodge and this is often busy - especially in the high season. We require a 50% non-refundable deposit to book a surfing package.


Cancellation and Refund Policies

Refunding Deposits: To confirm a booking for both Surfing Packages and Private Lessons you must pay a 50% deposit. This deposit is non-refundable if the customer decides to cancel the booking.


Transferring your booking date and retaining your deposit is possible in some circumstances (for example in the off-season) but not guaranteed.


The deposit is fully refundable if the Raglan Surfing School cancels the surfing lesson due to extreme weather conditions or other circumstances.


Refunding a Booking that has been paid in full in advance (e.g. online): Any bookings for the daily group beginner surfing lessons that are cancelled will be 80% refunded (less a 20% booking fee) if the cancellation is made at least 4 working hours prior to the start of the lesson. For any cancellation made within 4 hours of the start of the lesson the refund may become non-refundable.


In the event that the Raglan Surfing School must cancel a surfing lesson due to extreme weather conditions or other circumstances a full refund will be


Sleeping Lady Lodges policies

Minimum Nights Stay

A two night minimum booking applies when booking our lodges. This is especially so on weekends, public holidays & in our busy period from November to April. Exceptions can be made e.g. Last minute/standby, mid-week, winter or group bookings. Please check with us if you are interested in a one night stay.
A booking fee of $50 may be charged for a one night booking.


Accommodation Rates

SLL base rates are the cost to accommodate 1-2 people. Any extra people thereafter cost $35 per person per night.
Prices are in NZ dollars & include G.S.T
We endeavour to display the correct accommodation rates on our websites and other marketing material: however all rates are subject to change and we reserve the right to charge the going rate.
Quotes arranged over the phone for longer stay discounts/groups etc must be obtained in writing.
SLL office staff will confirm booking details with the customer by email wherever possible.


Payments

We accept payment by eftpos, cash, or credit card (Visa and MasterCard). Our credit card service is free. Bank deposit details are available on request.
Our office located at the Karioi Lodge Backpackers & within walking distance of all lodges, handles all general queries, bookings & payments during office hours. Office hours are 9am -3pm in winter & 8am-7pm in summer (November - April). The balance of your account must be paid before the day of your departure at our office in Whale Bay. Alternatively you can call us at the office if you have given us your credit card number with permission to charge the outstanding balance to your card.
We reserve the right to charge a customer's credit card for additional Charges if applicable - see below for details


Additional Charges

Pets $30 - refer to our pet policy below
Un-authorised Late Check -out $50 - refer to our checking in-out policy below
One night booking $50 -Refer to our minimum booking policy above
Additional Cleaning Fee $80 - if lodge left in an unreasonable condition - see cleaning policy below
Additional guests $35 p/p - refer to our party policy below


Confirming a Booking and Paying a Deposit

To confirm an accommodation booking SLL requires a 20% non-refundable deposit to be made, payable either by credit card or by direct credit to Sleeping Lady Lodgings bank account. Visa & MasterCard accepted
Please note the Karioi Lodge backpackers require a 50% deposit to confirm a booking.
When a 20% deposit is paid the booking is considered confirmed. Until then we operate on a first in first served basis. In the case of bank deposits we allow 3 working days for the deposit to be processed after which the booking is not guaranteed to be held.


Booking Cancellations & Transferring Booking Dates

All holiday house bookings require a non-refundable 20% deposit to be secured. The Karioi Lodge backpackers require a non-refundable 50% deposit to secure a booking. In the event of a cancellation the deposit is non-refundable.
Transferring your booking date and retaining your deposit is possible in some circumstances (for example in the off-season) but not guaranteed. We prefer at least 2 weeks notice of any date changes required.


Checking in & Out

Check-in is at 2pm and check-out is at 10.30am on the day of departure. Late check-outs are usually offered on a standby basis only and subject to ongoing bookings and other conditions. Please contact us if you want to arrange a late check-out.
We reserve the right to charge a $50 late checkout fee for any un-authorised late checkouts.


Special Occasions, Parties & Outside Guests

The SLL office must authorise any use of our lodges as a venue. We reserve the right to charge $500 for any unauthorised use of Sleeping Lady Lodges. Please contact us if to discuss your venue requirements.
SLL are primarily holiday houses. While several of our lodges are available as special occasion venues they are definitely not party houses! Whale Bay is a small village and you will have neighbours to consider (even if you can't see them). Music & noise must be kept at a reasonable level throughout your stay and especially so after 10pm out of respect for others.
Outside guests are welcome to visit you at the lodges however they must depart by 11pm. Please inform the office if you have additional guests stay the night. We don't allow outside guests to sleep in vehicles or tents on the property.


Cleaning

The lodges are cleaned for you on your departure. Please leave lodges in a reasonably tidy state with dishes done and with any furniture moved put back in its original position. To help our cleaners in their work please respect our checkout times. We reserve the right to charge an $80 cleaning fee to any customer credit card if a lodge is left in an unreasonable condition.


Pets

We are pet friendly! We don't mind if your domestic pet comes on holiday with you as long as they are kept off the furniture. If you wish to bring your pet there is a $30 charge for pet(s) for the duration of their stay. Please enquire if you wish to bring a pet with you.


The Environment

Water Use While the water supply is lovely to drink, it is not endless & needs to be conserved. Please be aware that water is precious - more so in summer and in times of drought since we are not yet connected with the town water supply. We greatly appreciate any efforts to conserve water. Eco-Cleaners We provide eco cleaning products & bathroom toiletries in our lodges to assist with the septic system which is also stand alone from Raglan Township. Recycling Recycle guides and bins are provided in all our lodges.